Refund Policy
Here's how refunds work for subscriptions and purchased credits on PostPalMail.
Subscription Refunds
If you're not satisfied with a paid plan, contact us within 7 days of your first charge for a full refund. Refund requests made after 7 days are reviewed on a case-by-case basis.
Credit Purchases
Purchased credits are non-refundable once they have been used to unlock contacts or send emails. Unused credit balances may be refunded within 7 days of purchase upon request.
How to Request a Refund
Email postpalmail@@gmail.com with your account email and the reason for your request. We aim to respond within 2 business days and process approved refunds within 5–10 business days to your original payment method.
Non-Refundable Situations
Refunds are not issued for accounts suspended due to violations of our Terms & Conditions, for partial billing periods after a downgrade, or for charges disputed after 30 days.
Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email or an in-app notice before they take effect.